YOUR PURCHASE IS A LEGAL AGREEMENT BETWEEN YOU AND PINS FAST (“PINS FAST”), GOVERNED BY THE FOLLOWING TERMS AND CONDITIONS. PLEASE READ THIS TERMS AND CONDITIONS AGREEMENT BELOW (“AGREEMENT”) BEFORE CLICKING THE “I AGREE” CHECKBOX ON THIS PAGE. BY CLICKING THE CHECKBOX NEXT TO “I AGREE,” YOU ARE AGREEING TO BE BOUND BY THE TERMS OF THIS AGREEMENT. IF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT, DO NOT CHECK THE “I AGREE” CHECKBOX AND DO NOT PROCEED TO ORDER.
Pins Fast believes that customer satisfaction is the foundation of a successful business. We back each and every custom lapel pin with our manufacturer’s guarantee. If you ever feel that your pins are defective, we want to hear from you. We are dedicated to customer satisfaction and we will replace any defective pins at no cost to you.
Each order is created through a team effort. You are a very important part of our team. We rely on you for vital information in order to produce the pins you want. While we are working together, we each have responsibilities. For your convenience, we have included these responsibilities below. Please take a moment to read them. These are the terms and conditions that govern all of our sales. Feel free to contact us if you have any questions.
Pins Fast is responsible for:
Pins Fast backs each and every product we manufacture with our manufacturer’s guarantee. We will replace (at no additional charge to you) any defective custom product. We only require that you email us an image of the defective product(s) within 30 days of receipt. For purposes of this Agreement, the term “defect” or “defective” means a manufacturing error.
Manufacturing Pins Fast:
Pins Fast sells an imitation jewelry product capable of rapid production in the United States. In order to meet your deadline, we make pins from acrylic plastic. We do not make traditional enamel pins, cloisonné or die-struck pins but we offer imitations of those styles. You understand and agree that Pins Fast pins are made from acrylic plastic.
You understand and agree that Pins Fast custom pins may give off a chemical odor which dissipates shortly after un-packaging.
Due to the expedited nature of our manufacturing process, some non-toxic acrylic residue may be present on the edges of our pins. The non-toxic residue from the manufacturing process may be removed with a melamine foam, also known as a “Magical Eraser”. You understand and agree to cooperate with us in this expedited manufacturing by removing any unsightly residue from the manufacturing process. We must all work together.
We print your approved image onto your custom pins at high resolution, but small text with a height of less than 2 millimeters may be difficult to read. YOU UNDERSTAND AND AGREE THAT MINIATURE TEXT MAY BE DIFFICULT TO READ.
For rush orders, we include poly bags separately at no additional cost, but we cannot bag each individual pin.
Giving you accurate information
Prior to starting production, you will receive via e-mail a digital proof of your final custom-made product. This high-quality digital proof will allow you to spell check, verify Pantone colors, size and make any additional changes or corrections prior to starting production. The “size” of your lapel pin is determined by measuring the widest or tallest point of your design.
We use the Pantone (PMS) color matching system, and it is important that you indicate your color choices using Pantone PMS numbers. For additional information regarding the Pantone (PMS) color matching system, visit the Pantone site at www.pantone.com. In addition, because all computer monitors/ printers do not display colors in the same way, you should confirm your color choice by consulting a Pantone (PMS) color book/chart, which are available at most art supply stores and some libraries. All Pantone (PMS) numbers will be listed on the proof so that you can verify them easily.
If you are concerned about the exact color of your CMYK printed pins, please specify your intended Pantone (PMS) colors before production begins. CMYK colors cannot exactly match Pantone (PMS) colors and so we must use a CMYK equivalent of Pantone colors. If asked, we can simulate Pantone (PMS) colors with a CMYK equivalent color. In order to specify the use of CMYK equivalent of Pantone colors, we will notate the CMYK equivalent of Pantone (PMS) colors on your proof. Because this color reproduction process can take additional time, please allow an additional 24 hours for CMYK equivalent Pantone (PMS) color simulation.
Confirming your order:
Prior to production, you will receive an order confirmation letter via email. This order confirmation will contain (1) written specifications of your order (including pricing, type, size (widest point), quantity, colors, and the estimated production time, (2) a finalized digital proof (incorporating any additional changes or corrections), and (3) a link to our terms and conditions page. If the written specifications/finalized digital proof meet your satisfaction, just send us your approval via reply e-mail, and we will commence the production process immediately. Orders placed directly through our online ordering system allow a complete review of your ordering details, along with our Terms and Conditions. Therefore, online orders do not require a Confirmation Letter email.
Producing your order correctly & on time.
Orders are processed from 9AM to 5PM Monday through Friday, Eastern Standard Time. Orders placed after 5PM EST on Friday will be processed on Monday.
Once we have obtained your approval on the order confirmation described above, we will manufacture your order within the following time frames. These manufacture times are generally as follows:
(Note: this is manufacture time, not delivery time):
Rush Pins: Orders for less than 1500 of our “Rush Order” Pins, also called “Rush Pins,” are produced in 1 business day (24 hours). Rush Order quantities exceeding 1500 may require an additional 24 hours of production time per each 1500 quantity. Rush Orders are specified by the term “Rush Pins” as shown on the proof along with our 24-Hour production guarantee. Due to extremely high demand during the months of June and July, delivery time-frames can NOT be guaranteed during this time.
All other pins and specialty pins with accessories such as “danglers”, “spinners”, “sliders”, “glitter” and “blinkers”: please allow up to 15 business days for production. Some assembly is required for spinners, danglers and sliders.
Due to the extreme volume of pins ordered and produced between the dates of May 1st to July 31st, there will be no delivery guarantees for any pins during this time period except for “Rush Pins”.
Rush Orders are specified by the term “Rush Pins” shown in the title of the proof in bold letters.
Large orders generally require additional production time. Replacement orders are subject to the same production time frames (as set forth above) as the original order. For more information, please speak to your sales representative. Your finished order will be shipped via international air shipping (at no additional cost to you for orders to be shipped to the United States) directly to the address you specify.
Listening to you!
We want this to be the best experience you have ever had when ordering custom promotional products! If you have concerns, constructive criticism, or compliments, we’d love to hear from you. Phone us toll-free at 1-877-6-DESIGN or contact us via email at email@example.com.
Online Ordering System:
Pins Fast offers Authorize.net’s secure online credit card processing as a convenience to our customers. Our hope is that you will find this payment system useful and handy. The security of your financial and personal information is of the utmost importance to us. With Authorize.net, your order is as secure as possible. We do request that you check and verify with your sales person prior to processing an order to insure it could be manufactured and delivered by your due date as once an order has been placed it may not be canceled for any reason and any funds received will be issued to your account or applied to future purchases.
You are responsible for:
Legal ownership of any and all logos, trademarks and copyrights. By submitting your design to Pins Fast, you warrant that you have the legal right to reproduce (or have reproduced) any logos or other images associated with your order. You also certify that the production of any images you submit does not infringe on any other person’s or entity’s intellectual property rights.
Giving due attention to the proof provided:
Once you receive the digital proof, carefully review it in detail. Please give special attention to (1) the design you have chosen, (2) the type of production method, (3) the spelling of words you have chosen, and (4) the colors you have chosen. If there are no changes or corrections to your proof, return your approval to us via email. This is your signal to us that the order has been approved. Because we are producing a custom-made product with no market available for cancelled orders, an approved order may not be cancelled for any reason.
Shipping Your Product:
It is our goal to have your product delivered to you on or before the date you need it. We hope you understand, however, that we cannot guarantee our deliveries nor be held responsible for delays in shipping which are beyond our control, such as inaccurate/undeliverable address information, U.S./Foreign Customs procedures, the misrouting of your package by UPS, or the unavailability of the addressee. Also, please understand that the manufacture times listed above are not synomous with delivery times. It takes time to manufacture and it takes additional time to deliver. In addition, there will be a shipping charge if the product is to be shipped to a location outside of the United States.For some customers in remote locations, there may be additional brokerage fees which are due upon receipt.
All sales are final. Due to the custom nature of the products we manufacture, all sales are final. Once an order has been placed, it may not be canceled for any reason. YOU UNDERSTAND AND AGREE THAT WE CANNOT ISSUE REFUNDS, CREDITS, OR DISCOUNTS ONCE YOU HAVE PLACED YOUR ORDER.
As mentioned previously, if one of the products we manufacture is found to be defective, we will gladly replace it (at no additional charge to you). We only require that you email us an image of the defective product(s) within 30 days of receipt.
Warranty and Disclaimer of Warranty. WE DO NOT WARRANT OR GUARANTEE THE MERCHANTIBILITY OR FITNESS OF THE PRODUCTS WE MANUFACTURE FOR ANY PARTICULAR PURPOSE, USE OR EVENT. Moreover, our warranty shall not apply to products: (i) not purchased by the customer directly from Pins Fast; (ii) modified or used as component parts of other products; (iii) damaged or misused, regardless of reason, including, without limitation, by any act of God, fire, natural disasters, war, acts of violence or riots, installation, relocation, de-installation, third party repair, use with third party products or applications, extreme environmental conditions, defacement by etching or writing post code, name, or other identifier on the product; or (iv) covered by other warranties offered independently by Pins Fast.
This Agreement and any document referenced herein sets out the entire agreement relating to the terms and conditions of any Pins Fast Warranties and supersedes any prior agreements, arrangements or representations regarding the product(s). No change may be made to any Pins Fast warranty unless made in writing and by an authorized officer of Pins Fast. If any provision of these Pins Fast Warranties is held invalid, illegal or unenforceable by any reason by any court of competent jurisdiction, such provision shall be severed without effect to the remaining provisions. If a provision of these Warranties that is fundamental to the accomplishment of the purpose of these Warranties is held to any extent to be invalid, the customer and Pins Fast shall immediately commence good faith negotiations to remedy that invalidity.
THE REMEDIES SET FORTH IN THIS DOCUMENT ARE EXCLUSIVE AND CONTROL OVER ALL OTHER WARRANTIES, REMEDIES, AND CONDITIONS WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED, TO THE MAXIMUM EXTENT ALLOWED BY APPLICABLE LAWS. PINS FAST SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN DEFECTS. TO THE EXTENT PINS FAST CANNOT LAWFULLY DISCLAIM IMPLIED WARRANTIES UNDER APPLICABLE LAW, ANY CLAIMS UNDER SUCH IMPLIED WARRANTIES WILL END ON THE EXPIRATION OF THE APPLICABLE WARRANTY TERM. PINS FAST IS NOT LIABLE TO CUSTOMER OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL LOSS OR DAMAGE ARISING AS A RESULT OF A BREACH OF ANY WARRANTY OR CONDITION OR TERM.
This agreement is the entire agreement between the Pins Fast Network and our customers and supersedes any other communications via email or telephone with respect to this promotional products order.
In the event that a legal dispute arises, it is agreed that the exclusive jurisdiction and venue for such a dispute is Greenville County, South Carolina, USA., and that the prevailing party is entitled to an award of reasonable attorney’s fees before trial or hearing, during trial or hearing, after trial or hearing, and/or appeal. Should Pins Fast be named in a copyright/trademark infringement lawsuit arising out of Pins Fast’s use of a copyright/trademark protected item provided by you for use in your product, you agree to fully and completely indemnify Pins Fast for any damages and/or litigation-related expenses and attorney’s fees borne by Pins Fast.
All of the products displayed on this web site containing corporate logos or registered trademarks are shown only to illustrate the reproduction capabilities of Pins Fast. Purchase of merchandise from Pins Fast in no way, shape or form grants you permission to reproduce logos, nor does it transfer, grant or lease ownership of any logos or trademarks to you.
We are making great strides in customer satisfaction every day. We know that unless the customer is happy, a business cannot grow. We believe that customer satisfaction and loyalty leads to the most efficient form of advertising, word of mouth. We hope to build a solid relationship with our customers in order to establish a foundation for future growth. Thank you.