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awareness pins
Die Struck Pins

Frequently Asked Questions

How fast can I get custom pins?

Pins Fast can make your custom pins in less than 1 calendar day and your pins can be delivered on the next business day with FedEx overnight shipping. Overnight shipping is included for free.

What is the price for my custom pins?

To calculate the price for your custom pins just type in the quantity and select the size. A total price will appear below.

How much does it cost to get custom pins on-time?

To see the exact price for guaranteed date, select the checkbox for “Fast Pins”. A drop down menu then appears with prices for every available date.

What is the cost for different pin plating options?

The cost for metal plating is the same for silver, gold and black metal plating. For dual plating, rainbow plating or other types of advanced plating options please click the “Free Design & Quote” button for a custom quote.

Are hard enamel pins more expensive than soft enamel pins?

No. The base cost is the same for every type of pin on our website.

What type of artwork do you accept?

We accept all file formats but we prefer Ai files or PDF files if you have them. If you only have images from your phone or desktop, that’s okay too!

What if I don’t have any artwork?

Our skilled pin designers offer a free mock-up (proof) with every purchase. You can have up to 8 free revisions to any single design. You can also request a free design and quote prior to purchase by clicking the “Free Design & Quote” button (limit 1 free design per customer and up to 8 free revisions). We cannot make a double-digit number of revisions to any single design.

Do I get a refund if the shipping company is late?

No, we are not responsible for shipping delays which are beyond our control such as inaccurate shipping address, order cancellations, natural disasters or international customs procedures. Although rare, delays in shipping can occur. Please plan ahead for any delays in shipping by ordering in advance.

How can I upgrade my purchase with backer cards, specialty clutches or accessories such as glitter?

After your purchase, we can upgrade your order with specialty accessories and packaging options. After you tell us your upgrades via email, we will email you back with a custom link to order the upgrades online. You can also request a free design and quote upfront for pins with accessories already built into the price. Please note: accessories and special packaging options cannot be Guaranteed On-Time and therefore are not available for Rush Pins.

Can I have rubber clutches instead of butterfly clutches?

Yes, if you need rubber clutches please request them in the description field of the order form.

How can I get multiple free pin designs at the same time?

Please limit 1 free pin design at a time. You can have up to 8 free revisions to that pin design. Please order the first free pin design before proceeding to the second free pin design.

Do you offer Free Shipping to Canada or other countries?

No, unfortunately we must request that you pay an additional shipping fee for international orders. Sometimes we will pay the international shipping fees for you if your order is large enough. Please contact us directly for more information regarding international shipping costs by email us at info@pinsfast.com.

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