We do not accept returns. We are unable to resell, re-use, or repurpose any custom product that is returned to us because our custom products are intended just for you. We hope you can understand that we have no use for any returned custom products because they are not retail items which can be resold to someone else.
In our terms and conditions, we mention the following:
Due to the custom nature of the products we manufacture, all sales are final. Once an order has been placed, it may not be canceled for any reason.
PinsFast.com does not issue refunds, give credits or offer discounts. As mentioned previously, if one of the products we manufacture is found to be defective, we will gladly replace it (at no additional charge to you). We only require that you submit your written claim of defective product to us within 30 days of receipt.
Returning a product does not alter or change our cancellation policy. Each customer is required to agree to our cancellation policy located within our terms and conditions via click-wrap agreement, prior to purchase. If a customer does not agree to our terms, they cannot proceed to purchase from our website. We only sell products through our website and we do not accept payment through any other method.
If you paid for products from Pins Fast but you did not order through the Pins Fast website, we want to hear from you. Please fill out the following form and let us know what happened.